Last updated: 4th September 2025
APE Solutions (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information in line with the UK GDPR, the Data Protection Act 2018, and other relevant laws.
Who We Are
APE Solutions is the trading name of Ape Property Ltd.
Company No: 14913549
Registered Office: 274 Northdown Road, Cliftonville, CT9 2PT
Website: https://www.apesolutions.uk/
Email: hello@apesolutions.uk
Phone: 01843 838068
What Information We Collect
We may collect and process the following information when you interact with us:
- Name, email address, phone number, and address (when you make an enquiry or request a service)
- Information you provide via our website forms or by email/phone
- Technical data such as IP address, browser type, and how you use our website (collected through cookies – see below)
How We Use Your Information
We only use your information when the law allows us to. This includes:
- Responding to enquiries and providing our services
- Managing appointments, installations, and aftercare
- Sending you service updates or important information
- Meeting our legal, accounting, and regulatory obligations
We do not sell or rent your personal data to third parties.
Legal Basis for Processing
We rely on one or more of the following lawful bases under UK GDPR:
- Contract: where processing is necessary to perform our services
- Legal obligation: where we must comply with the law
- Legitimate interests: to operate and improve our services, provided it does not override your rights
- Consent: where you have given clear consent (e.g. for marketing emails)
How We Store and Protect Your Data
We take appropriate security measures to protect your data against loss, misuse, and unauthorised access. Your information is stored securely, and we only keep it for as long as necessary to fulfil the purposes outlined in this policy.
Sharing Your Information
We may share your information with:
- Trusted service providers and contractors working on our behalf
- Regulatory or legal authorities if required by law
Any third parties are required to keep your data safe and only process it for the agreed purposes.
Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data in certain circumstances
- Object to or restrict processing of your data
- Request data portability (to transfer your data to another provider)
- Withdraw consent at any time (where consent is the basis for processing)
To exercise any of these rights, please contact us at hello@apesolutions.uk
Cookie Policy
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites work more efficiently and provide information to the site owners.
Types of Cookies We Use
- Essential cookies – Required for basic site functionality (e.g., navigation, security, contact forms).
- Analytics cookies – Help us understand how visitors use our website (e.g., Google Analytics).
- Functional cookies – Remember your preferences and improve usability.
- Marketing cookies – May be used to deliver relevant advertising content.
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
For more information about cookies and how to manage them, visit www.allaboutcookies.org.
Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites.
Changes to This Policy
We may update this Privacy Policy and Cookie Policy from time to time. Any updates will be posted on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or Cookie Policy, please contact us:
APE Solutions
274 Northdown Road, Cliftonville, CT9 2PT
Email: hello@apesolutions.uk
Phone: 01843 838068
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection, via www.ico.org.uk.